Refund policy

REFUND POLICY

AdZuri, LLC

OUR COMMITMENT TO YOU

At AdZuri, we take our work seriously and we want every client to feel confident in their decision to engage us. This Refund Policy is designed to be clear, fair, and transparent. It explains exactly when refunds may be available, how the refund process works, and what your options are if you ever feel something hasn't gone as expected.

We've written this policy in plain language because we believe you deserve to understand what you're agreeing to before you make a payment — not after. If anything in this policy is unclear, we encourage you to reach out to us at info@adzuri.com before engaging our Services. We're happy to answer questions.

This Refund Policy is incorporated into and forms part of our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall control.

1. WHY WE HAVE A NO-REFUND POLICY

We understand that "no refunds" can sound discouraging at first, so we want to take a moment to explain the reasoning behind our policy. We believe that when you understand why a policy exists, it's easier to feel comfortable with it.

AdZuri provides specialized, customized Amazon KDP advertising management and related digital marketing services. Unlike a physical product that can be returned to a shelf and resold, our Services involve:

  • Highly customized strategic work. Every engagement begins with research, planning, and decision-making tailored specifically to your books, your niche, your competition, and your goals. This work cannot be "unsold" or transferred to another client.

  • Significant front-loaded effort. A substantial portion of the value we deliver — account audits, keyword research, campaign architecture, competitive analysis, and strategy development — happens in the early stages of an engagement, well before performance results are visible. Our pricing reflects the total value of this work, not just the time spent.

  • Time and capacity commitments. When we accept your engagement, we reserve professional capacity to serve you. That capacity cannot be reclaimed or reassigned retroactively.

  • Proprietary methodology and expertise. You're paying for years of accumulated expertise, proprietary frameworks, and methodologies that took significant resources to develop. The value of this expertise is delivered the moment we apply it to your account.

For these reasons, all Fees paid to AdZuri for Services are non-refundable once payment has been made, subject only to the limited exception described in Section 3 below. This policy applies equally to all Clients and to all forms of payment, including credit card, debit card, ACH transfer, and third-party financing providers (such as Affirm, Klarna, PayPal, or similar services).

We believe this approach is fair: you receive our full effort, expertise, and commitment from the moment you engage us, and we commit our capacity and resources to your success.

2. WHAT FEES ARE COVERED BY THIS POLICY

This Refund Policy applies to all Fees paid to AdZuri, including but not limited to:

  • Setup fees
  • Onboarding fees
  • Monthly management fees
  • Quarterly or annual service fees
  • Service package fees (one-time or recurring)
  • Consulting fees
  • Strategy session fees
  • Audit fees
  • Any other amounts paid directly to AdZuri for Services

Important note about Ad Spend: Ad Spend (the budget paid to Amazon Advertising or other third-party advertising platforms) is not a Fee paid to AdZuri. Ad Spend is paid directly by you to the advertising platform, and AdZuri does not receive, hold, or directly control any portion of your Ad Spend. Questions about Ad Spend refunds, credits, or adjustments must be directed to the applicable advertising platform.

3. THE LIMITED REFUND EXCEPTION

We recognize that, on rare occasions, circumstances may arise where work has not yet begun on a Client account due to factors entirely on our side. To be fair to our Clients in those situations, we offer the following limited exception to our general no-refund policy.

3.1 Eligibility

A Client may be eligible for a refund only if all of the following conditions are met:

(a) The refund request is submitted in writing within thirty (30) days of the date of payment;

(b) AdZuri has not commenced any work on the Client's account; and

(c) AdZuri's failure to commence work is attributable solely to AdZuri's own actions or omissions, and not to any factor described in Section 3.2 below.

3.2 When the Exception Does NOT Apply

The limited refund exception does not apply if AdZuri's inability to commence work results from any of the following circumstances. These situations are within the Client's control or otherwise outside of AdZuri's reasonable control, and therefore do not give rise to a refund right:

(a) Client's failure to provide account access, credentials, or required authorizations to AdZuri;

(b) Client's failure to provide required information, Content, or materials necessary for AdZuri to perform the Services;

(c) Client's failure to fund or maintain adequate Ad Spend in Client's advertising account;

(d) Client's failure to respond to AdZuri's communications, requests, or approval inquiries within a reasonable time;

(e) Client's Amazon account, advertising account, or related accounts being suspended, restricted, locked, deactivated, or otherwise inaccessible for any reason;

(f) Client's breach of these Terms, our Terms of Service, Amazon's Terms of Service, Amazon's advertising policies, or any applicable law;

(g) Any third-party platform outage, policy change, technical issue, or other event outside AdZuri's reasonable control;

(h) Any other cause attributable to the Client, to third parties, or to circumstances beyond AdZuri's reasonable control.

We've listed these conditions in detail not to be discouraging, but to make absolutely clear what falls within the refund exception and what does not. Transparency now prevents misunderstandings later.

3.3 What "Commenced Work" Means

To eliminate any ambiguity about when work has "commenced," AdZuri's work on a Client account is deemed to have commenced when AdZuri performs any one or more of the following activities:

  • Conducting an initial account audit or review;
  • Performing keyword research;
  • Conducting competitive analysis;
  • Reviewing Client listings or Content;
  • Engaging in campaign planning or strategy development;
  • Building, launching, or modifying advertising campaigns;
  • Accepting account access from the Client;
  • Holding an onboarding call or strategy session with the Client;
  • Allocating internal team resources or capacity to the Client's engagement; or
  • Performing any other tangible service activity in connection with the engagement.

Once any of the above has occurred, the engagement is considered active, and the limited refund exception in Section 3.1 no longer applies.

4. HOW TO REQUEST A REFUND

If you believe you are eligible for a refund under the limited exception in Section 3, we have made the process as straightforward as possible.

4.1 Submission Requirements

To request a refund, please submit a written request to info@adzuri.com within thirty (30) days of the date of payment. Your refund request should include:

(a) Your full name and the name of your business (if applicable);

(b) The email address associated with your engagement;

(c) The date and amount of the payment for which you are requesting a refund;

(d) A clear explanation of why you believe the refund exception in Section 3.1 applies; and

(e) Any supporting documentation that demonstrates AdZuri failed to commence work on your account.

4.2 Review Process

Upon receipt of a complete refund request, AdZuri will:

(a) Acknowledge receipt of the request within five (5) business days;

(b) Review the request in good faith, taking into account the timeline of the engagement, all communications between the parties, and any internal records relating to work performed on the account; and

(c) Issue a written decision regarding eligibility.

4.3 Refund Processing

If a refund request is approved, AdZuri will process the refund within thirty (30) business days of approval. Refunds will be issued to the original payment method used for the transaction whenever possible. For payments made through third-party financing providers (such as Affirm, Klarna, or PayPal), refunds will be processed in accordance with that provider's policies, and any fees, interest, or charges imposed by the financing provider remain the responsibility of the Client.

4.4 Final Determination

AdZuri's determination of refund eligibility is final. We strive to apply this policy consistently and fairly to every request, but we ask that Clients respect our good-faith review process.

5. NO REFUNDS BASED ON PERFORMANCE OR RESULTS

We want to be upfront about something that is important to understand before engaging our Services: refunds are not available based on Service performance, results, or outcomes.

This includes, but is not limited to, dissatisfaction with:

  • Book sales or royalties earned during the engagement;
  • Bestseller status or category rankings;
  • Amazon Best Seller Rank (BSR) movement;
  • Return on Ad Spend (ROAS);
  • Advertising Cost of Sales (ACOS);
  • Click-through rates (CTR);
  • Conversion rates;
  • Impression share or impressions delivered;
  • Keyword rankings or search visibility;
  • Customer reviews or ratings;
  • Any other advertising, financial, or marketing metric or outcome.

We understand this may feel unusual, so let us explain the reasoning. Advertising and marketing outcomes depend on many factors that are simply outside any agency's control, including:

  • The Amazon algorithm and frequent changes to how it ranks, surfaces, and recommends books;
  • Market conditions and seasonal demand fluctuations;
  • Competition in your category, including new entrants and pricing wars;
  • The quality, marketability, and reception of your Content — including cover design, title, description, sample chapters, and pricing;
  • Reviews and social proof accumulated by your books;
  • Your Ad Spend levels and how aggressively you choose to fund your campaigns;
  • Platform policy changes by Amazon, including changes to advertising rules, available ad formats, bidding mechanics, and reporting; and
  • Broader economic and consumer behavior trends affecting book buyers.

Because these factors are outside our control — and often outside anyone's control — it would not be reasonable or sustainable for us to guarantee outcomes or offer performance-based refunds. What we do commit to is applying our expertise, methodology, and effort professionally and consistently throughout your engagement. That is what your Fees pay for.

The Fees you pay reflect the value of AdZuri's expertise, time, methodology, proprietary frameworks, and the resources committed to performing the Services. They are not contingent on any particular result.

6. CANCELLATIONS, TERMINATIONS, AND THEIR EFFECT ON REFUNDS

6.1 Cancellation by Client

You may cancel ongoing Services at any time by providing thirty (30) days' written notice to AdZuri at info@adzuri.com, as set out in our Terms of Service.

Cancellation does not entitle you to a refund of any Fees already paid. If you cancel mid-engagement or mid-billing-cycle, AdZuri will continue performing Services through the end of the notice period, and no prorated refund will be issued for the unused portion of the period.

6.2 Termination by AdZuri

AdZuri reserves the right to terminate Services in accordance with the Terms of Service, including for non-payment, material breach, violations of Amazon's Terms of Service or applicable laws, abusive or fraudulent conduct, or the provision of false or misleading information.

Termination by AdZuri for cause does not entitle the Client to a refund of any Fees paid, and any unpaid Fees become immediately due.

6.3 Revocation of Account Access

If a Client revokes AdZuri's access to the Client Account before the Services are completed, this is considered a Client-initiated cessation of Services and does not entitle the Client to a refund. AdZuri's reserved capacity and work performed up to that point retain their full value.

7. ABOUT CHARGEBACKS AND PAYMENT DISPUTES

We want to take a moment to address payment disputes openly, because we believe it's better for both parties when these are handled directly rather than through third parties.

If you have any concern about a charge from AdZuri, we strongly encourage you to contact us first at info@adzuri.com. In our experience, the vast majority of payment concerns can be resolved quickly and amicably through direct communication. We are committed to working with our Clients in good faith to address any reasonable concern.

Initiating a chargeback, payment dispute, or reversal with your credit card company, bank, or financing provider for Services that have been provided in good faith — without first attempting to resolve the matter directly with us — constitutes a material breach of our Terms of Service. We reserve all rights and remedies available to us under our Terms of Service and applicable law in the event of such a breach.

We mention this not to be adversarial, but to encourage open communication. We would much rather hear from you directly than learn of a concern through a third-party dispute process.

8. EXAMPLES TO HELP CLARIFY

To make this policy as clear as possible, here are a few illustrative examples of how it applies. These examples are intended for guidance only — every situation is reviewed on its own facts.

Example 1: A Client pays for a monthly management package on the 1st of the month. On the 5th, before AdZuri has begun any audit, research, or planning work, the Client decides they no longer want to proceed. The Client submits a written refund request within thirty (30) days.

→ This Client may be eligible for a refund under the Section 3.1 exception, provided AdZuri has not yet commenced work.

Example 2: A Client pays for a monthly management package on the 1st of the month. AdZuri requests account access on the 2nd, but the Client does not provide access until the 25th. The Client then changes their mind and requests a refund.

→ This Client is not eligible for a refund. The delay in starting work was due to the Client's failure to provide access (Section 3.2(a)).

Example 3: A Client pays for and completes a full month of management services. The Client is unhappy with the ROAS achieved during that month and requests a refund.

→ This Client is not eligible for a refund. Refunds are not available based on performance (Section 5).

Example 4: A Client pays for a quarterly package. After two weeks, AdZuri has conducted account audits, completed keyword research, and built initial campaigns. The Client decides to cancel.

→ This Client is not eligible for a refund for the paid quarter, as work has commenced (Section 3.3). The Client may cancel future quarters under Section 6.1.

9. CHANGES TO THIS REFUND POLICY

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website. For active Clients, we will provide reasonable notice of material changes in accordance with applicable law. Your continued use of our Services after changes are posted constitutes acceptance of the modified Refund Policy.

The refund policy in effect at the time of your payment will govern that particular payment. Subsequent changes to this policy will not apply retroactively to payments already made.

10. RELATIONSHIP TO OUR TERMS OF SERVICE

This Refund Policy is part of, and should be read together with, our Terms of Service. All capitalized terms used but not defined in this Refund Policy have the meanings given to them in the Terms of Service. To the extent of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall control.

By making a payment to AdZuri, engaging our Services, or continuing to use our website, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy and our Terms of Service.

11. QUESTIONS OR CONCERNS

If you have any questions about this Refund Policy, or if you'd like to discuss a concern about your engagement, please reach out to us. We genuinely want to hear from you, and we'll do our best to respond promptly and respectfully.

AdZuri, LLC Wyoming, USA Website: AdZuri.com Email: info@adzuri.com Contact page: https://scale.adzuri.com/pages/contact

Thank you for choosing AdZuri. We appreciate the trust you place in us, and we look forward to working with you.