SHIPPING & DELIVERY POLICY

AdZuri, LLC

OVERVIEW

AdZuri, LLC ("AdZuri," "we," "us," or "our") provides digital marketing services — specifically Amazon KDP advertising management and related digital services. Because we deliver services rather than physical products, this policy is titled "Shipping & Delivery" for clarity and consistency with standard e-commerce terminology, but in practice, nothing is shipped, mailed, or physically delivered. There are no boxes, no tracking numbers, and no carriers involved.

This policy explains how our Services are delivered, when delivery is considered to occur, and what your responsibilities are as a Client to ensure that delivery is successful. We've written it in plain language so you know exactly what to expect after you make a payment.

This Shipping & Delivery Policy is incorporated into and forms part of our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall control.

1. NATURE OF OUR SERVICES

AdZuri provides 100% digital services. We do not sell, ship, or deliver any physical goods. Our Services include, but are not limited to:

• Amazon KDP advertising campaign creation, management, and optimization;
• Keyword research and competitive analysis;
• Listing optimization recommendations;
• Account audits and strategy consultation;
• Ongoing account management;
• Reporting and performance review communications.

All of these Services are performed remotely and delivered electronically. There is no physical product, no warehouse fulfillment, and no shipping carrier involved at any stage of the engagement.

2. HOW SERVICES ARE DELIVERED

2.1 Email is Our Primary Delivery Channel

When you make a payment for our Services, the email address you provide at checkout becomes the primary communication channel for your entire engagement. We use this email address to:

(a) Send confirmation of your purchase and engagement details;

(b) Initiate onboarding and request any information or account access we need to begin work;

(c) Send strategy materials, recommendations, reports, and other deliverables;

(d) Coordinate calls, schedule sessions, and respond to your questions;

(e) Provide ongoing updates throughout your engagement.

In short: your email address is how we reach you to begin and continue the work. Without a valid, monitored email address on file, we have no way to deliver the Services you have paid for.

2.2 Delivery Timeline

After payment is received, you can expect:

• Initial contact within two (2) business days of payment, sent to the email address provided at checkout;
• Onboarding and information-gathering to begin shortly thereafter, depending on the Service tier and your responsiveness;
• Active work to commence once we have received the necessary access, information, and approvals from you.

Specific timelines for individual deliverables (audits, reports, campaign builds, etc.) will be communicated during onboarding and depend on the scope of your engagement.

2.3 No Physical Shipping

To restate clearly: nothing physical is shipped. There are no shipping fees, no shipping addresses required (other than as needed for billing verification), no tracking numbers, no carriers, and no estimated delivery dates in the traditional sense. Any reference to "shipping" in our checkout flow or order confirmations is a function of the underlying e-commerce platform (Shopify) and does not indicate that any physical item will be sent to you.

3. CLIENT RESPONSIBILITY TO PROVIDE A VALID EMAIL ADDRESS

Because email is our sole means of initiating and conducting your engagement, the accuracy of the email address you provide at checkout is your responsibility.

3.1 What This Means in Practice

When you place an order and submit payment, you represent and warrant that:

(a) The email address you provided is accurate, current, and complete;

(b) The email address is one that you actively monitor;

(c) You will promptly check your inbox (including spam, promotions, and junk folders) for communications from AdZuri after submitting payment;

(d) You will respond to AdZuri's communications within a reasonable timeframe to allow the Services to be delivered.

3.2 Common Issues That Are Within Your Control

To avoid delivery problems, please ensure that:

(a) The email address entered at checkout is spelled correctly and complete (no typos, missing characters, or wrong domains);

(b) The email address is one that exists and is actively in use;

(c) Your inbox is not full or set to reject incoming messages;

(d) AdZuri's emails are not blocked, filtered, or auto-deleted by your email provider, spam filter, or corporate email system;

(e) You add info@adzuri.com (and any related AdZuri sending domain) to your safe senders or contact list to prevent our messages from being filtered.

3.3 Not Our Responsibility

AdZuri is not responsible for failure to deliver Services that results from:

(a) An incorrect, mistyped, outdated, or non-functional email address provided by the Client at checkout;

(b) The Client's failure to monitor the email inbox associated with the order;

(c) AdZuri's emails being filtered to spam, promotions, junk, or other secondary folders, or being blocked by the Client's email provider or corporate firewall;

(d) The Client's failure to respond to AdZuri's communications in a timely manner;

(e) Bounce-backs, mailbox-full errors, or other delivery failures caused by the Client's email configuration;

(f) Any other email-related issue that is outside AdZuri's reasonable control.

We want to be transparent about this because email-related delivery problems are one of the most common — and most preventable — causes of delays in service engagements. A single typo in an email address at checkout can prevent us from ever reaching you. The good news is that this is easily avoided by double-checking your email address before submitting payment.

4. IF YOU HAVEN'T HEARD FROM US

If you've made a payment to AdZuri and haven't received any communication from us within two (2) business days, please take the following steps before assuming there is a problem:

Step 1: Check your spam, promotions, and junk folders.

Our emails sometimes end up in these folders, particularly when you're receiving correspondence from us for the first time. Search your inbox for messages from @adzuri.com.

Step 2: Check the email address on your order confirmation.

If you received an order confirmation from Shopify when you placed your order, review the email address listed on it. If the address is incorrect or contains a typo, that's likely the issue.

Step 3: Contact us directly.

If you still cannot locate our communications, please email us at info@adzuri.com from any email address you control. So that we can locate your order and verify your identity, please include:

(a) Your full name as it appears on your payment method;

(b) The business name associated with the order, if applicable;

(c) The email address used at checkout (if you know it or remember what you entered);

(d) The approximate date and amount of your payment;

(e) The last four digits of the payment card used (if paid by card), or the name of the payment method used (e.g., PayPal, Affirm, Klarna);

(f) Any order or transaction reference number you may have received.

Once we receive this information, we will verify your order against our records and reach out to you at the corrected email address as quickly as possible — typically within two (2) business days. We are committed to making sure every paying Client receives the Services they engaged us for, and we will work in good faith with you to resolve any contact issues.

5. EMAIL DELIVERY ISSUES DO NOT JUSTIFY REFUNDS

We want to address this directly, in the spirit of transparency that runs through all our policies.

If a delay or failure in service delivery is caused by an email issue within the Client's control — including but not limited to an incorrect email at checkout, an unmonitored inbox, aggressive spam filtering, or failure to respond to our outreach — this does not qualify as AdZuri's failure to commence or deliver work, and does not give rise to a refund right under our Refund Policy.

Specifically, the limited refund exception in our Refund Policy applies only when AdZuri fails to commence work due to AdZuri's own actions or omissions. Email-related issues attributable to the Client fall under the carve-outs in our Refund Policy and are not eligible for refund consideration.

That said, we are reasonable people, and we want every Client to be served. If an email issue prevents us from reaching you, please contact us using the steps in Section 4 above. We will work with you in good faith to resume the engagement, deliver the Services you paid for, and make sure you receive the full value of your purchase. The Fees you paid will be applied to the Services going forward.

In other words: a contact issue is something we can fix together. It is not something that voids your engagement or entitles you to a refund — but it is also not something that should cost you the value of what you paid for, as long as you reach out and we can verify your order.

6. UPDATES TO YOUR CONTACT INFORMATION

If your email address changes during the course of your engagement, please notify us promptly at info@adzuri.com so we can update our records. Failure to keep your contact information current may result in missed communications, delayed deliverables, or interruption of Services — none of which constitute a failure to deliver on AdZuri's part.

We recommend providing both a primary and a secondary email address during onboarding for redundancy, especially if you use a corporate or institutional email account that may be subject to aggressive filtering.

7. INTERNATIONAL CLIENTS

Because our Services are entirely digital and delivered by email, there are no international shipping considerations, no customs fees, no import duties, and no cross-border delivery delays. Clients located outside the United States receive Services on the same terms and through the same email-based delivery process as domestic Clients.

Please note, however, that all communications and Services are provided in English, and all Fees are charged in U.S. Dollars unless otherwise specified. Currency conversion fees, international transaction fees, or other charges imposed by your bank or financing provider are your responsibility.

8. RELATIONSHIP TO OUR OTHER POLICIES

This Shipping & Delivery Policy works together with our other policies:

• Terms of Service — governs the overall engagement, including service scope, fees, and dispute resolution;
• Refund Policy — governs when refunds may or may not be available;
• Privacy Policy — governs how we collect, use, and protect your personal information, including the email address you provide.

By making a payment to AdZuri, engaging our Services, or continuing to use our website, you acknowledge that you have read, understood, and agreed to be bound by this Shipping & Delivery Policy and our other policies.

9. CHANGES TO THIS POLICY

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Changes will be effective upon posting to our website. For active Clients, we will provide reasonable notice of material changes in accordance with applicable law. Your continued use of our Services after changes are posted constitutes acceptance of the modified policy.

10. QUESTIONS

If you have any questions about how our Services are delivered, or if you're experiencing a contact issue, please reach out to us. We're here to help and will respond as quickly as we can.

AdZuri, LLC Wyoming, USA Website: AdZuri.com Email: info@adzuri.com Contact page: https://scale.adzuri.com/pages/contact

Thank you for choosing AdZuri. We look forward to delivering exceptional digital services to you.